Change-of-mind returns
Zobo is a perishable food product. For hygiene and food-safety reasons, we cannot resell returned drinks, and the usual online change-of-mind cancellation right may not apply to goods that deteriorate or expire rapidly. Please check sizes, quantities, flavour profile and delivery details before paying.
Cancelling before dispatch
Contact us immediately if you need to cancel. If preparation or dispatch has not started, we will try to cancel and refund the order. Because batches and carrier collections move quickly, cancellation cannot be guaranteed after payment.
Faulty, damaged or incorrect orders
Your statutory rights are not affected. If goods are faulty, unsafe, not as described, damaged in transit or different from what you ordered, contact us through the contact form or email toyositostin72@gmail.com. We will assess the issue and provide an appropriate replacement, refund or other remedy.
For the fastest resolution, contact us preferably within 24 hours of delivery with your order number, photographs and a description. Keep the product and packaging until we confirm whether they are needed; do not post perishable goods back without our instructions.
Refund timing
Approved refunds are sent to the original payment method. We aim to initiate them within five working days after approval. Your bank, Stripe or PayPal may take additional time to display the funds. Delivery charges are refunded where required by law or where the whole order was faulty or undeliverable for reasons within our control.
Your legal rights
Nothing in this policy limits rights relating to goods that are not of satisfactory quality, fit for purpose or as described. If you are unsure, contact us and we will review the circumstances fairly.